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Refund and return policy

How to activate the withdrawal

The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or carries out the purchase by indicating a VAT number in the order form) has the right to withdraw from the purchase contract for any reason.

To exercise this right the customer must contact customer service via the mailbox or by calling the offices at +39 06 6635824.


Withdrawal method

The right of withdrawal is however subject to the following conditions (Article 67 of the Consumer Code):

If the goods have been delivered, the consumer is required to return them or make them available to the professional or the person designated by them, according to the methods and times established by the contract.< /span>

The deadline for returning the goods cannot in any case be less than fourteen working days starting from the date of receipt of the goods. For the purposes of expiry of the deadline, the goods are considered returned when they are delivered to the accepting post office or shipping company.

For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence

The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.< /span>

All items purchased from can be returned and replaced with other items of the same amount within 10 days from the date of purchase.


When the right of withdrawal expires (Article 55 of the Consumer Code)

The right of withdrawal provided for in articles 64 et seq., as well as articles 52 and 53 and paragraph 1 of article 54 does not apply:

to contracts for the supply of foodstuffs, drinks or other goods for daily household use supplied to the consumer’s home, place of residence or place of work , from distributors who make frequent and regular trips;

to contracts for the supply of services relating to accommodation, transport, catering, leisure, when upon conclusion of the contract the professional undertakes to provide these services on a specific date or in a pre-established period.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

of the supply of services whose execution has begun, with the agreement of the consumer, before the expiry of the term provided for in article 64, paragraph 1;

of the supply of goods or services whose price is linked to fluctuations in financial market rates that the professional is not able to control;

of the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly;

of the supply of sealed audiovisual products or computer software, opened by the consumer;

supply of newspapers, periodicals and magazines;

of betting and lottery services.


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